Support
Averta provides a support forum for Master Slider users. We would appreciate if you follow the steps below in case you have any inquiries .
- Please read item’s Documentation
- Proceed to our FAQ page
- Proceed to our Knowledge base
- Proceed to our Video Tutorials page
- Still have questions? Create an Account in Support Forums (Find your Item Purchase Code)
- Use search field at the top of support forum for similar topics
- If you still haven’t found your answers please post your question(s) in the item’s support forum. Our support staff are willing to help you as soon as possible.
Why Support Forum?
- You can upload images and insert a code with code-highlighting.
- It is organized and searchable (that makes support easier and faster)
- We also have support staff there waiting for you.
Master Slider Support Includes
- Responding to questions or problems regarding our product and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Master Slider Support Does Not Include
- Customization and installation services
- Support for third party software and plug-ins
Find Your Item Purchase Code
Below figure shows you how to find your item purchase code
Master Slider Bundled in a Theme
It is recommended to purchase separate license key for Master Slider in order to receive the following premium features:
- Instance, direct and automatic update for Master Slider plugin
- Grant access to huge list of premium sample sliders (List is growing weekly)
- One-click import and create slider
- Access to premium and direct support at support.averta.net
If you do not have any license of Master Slider WordPress Plugin , you can purchase a license from CodeCanyon.
How to update and receive support if I do not purchase any direct license of Master Slider Plugin?
In such cases, you need to wait for your WordPress theme author to update Master Slider on their side and release the new update for both the theme and plugin. In addition, support related questions should be addressed to your WordPress theme provider.
Master Slider in Theme or Separate License?
There’s a difference between obtaining Master Slider directly from us (averta) or in a theme. If you purchased from us, this means that you own the license and you can access our support center and get direct and free updates (instant). If you got Master Slider in a theme, that means that theme author has a license and he/she is the only one who can download the latest versions of Master Slider and include it in the theme. You as a theme user may use Master Slider free of charge while you use the theme that came with Master Slider (because you have a license for that theme).