Users
Manage Users
Manage users from the Users area in the left menu of the Admin area.
Search users
You can search users by name, surname, email, and custom fields.
Delete users
You can delete a user by opening the User edit box and then clicking Delete user. To delete multiple users at once, select the users you want to delete from the Users table and then click the top right Delete icon.
- When a user is deleted, all of their conversations and messages are automatically deleted permanently.
- If a user of a deleted user come back to the website, a new user is automatically created.
- Visitors are automatically deleted every 24 hours.
User types
Type | Description |
---|---|
user | A “user” is any user with an email. |
lead | A “guest” is any user without an email address who is automatically registered without registration and has at least one conversation. |
visitor | A “visitor” is any user who has not started a conversation. Note: Visitors are automatically deleted every 24 hours. |
Manage Agents
Manage agents from the Users area. An agent is a special user that can log in to the admin area and reply to all of the conversations. There are two types of agents: agents and admins. Admins are the only ones that can create new agents and admins; they also have access to the settings area. Agents can only manage users and conversations.
If you are using the WordPress version of Support Board, an admin is created on plugin activation with the same user and password of the logged-in user.
Information
- The log-in form is shown only if the registration password field is shown.
- The password field is always shown when the user system is set to “WordPress”.