Syspro E-Commerce Order Tracking Premium

RM899.00

Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.

Description

ALLOW ORDER TRACKING FOR A BETTER CUSTOMER SERVICE

 

The online purchase process starts when users add the product to the cart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.

 

Users have bought their products and started the payment. The order is completed. And now? If you think you can finally relax, satisfied by the last transaction, you are wrong.

Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.

 

The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.

 

This is the simplest way to get rid of those phone calls and all the emails regarding delivery time and modality, and all the complaints about possible mistakes of the shipping company you have offered.

 

CHOOSE YOUR CARRIERS

Select the carriers committed for the delivery service from a list of 90 companies: a list that is always increasing in number!

1

SET A DEFAULT CARRIER

If you want to commit the delivery service to a default carrier for the majority of the received orders

2

FOLLOW THE DELIVERY STEP OF THE ORDER EASILY AND SWIFTLY

A click of the mouse and you are directed to the page with your tracking code in carrier’s site

Import tracking data generated before

Rely on YITH WooCommerce Order Tracking even if you have been using similar tracking plugins: thanks to the CSV import functionality, nothing will be lost in the switch

CSV Importer

Complete the order automatically

If tracking data have been inserted

Complete order

Insert tracking data into the delivery note

By using the plugin in combination with the premium version of YITH WooCommerce PDF Invoice and Shipping List

Include order tracking informations in packing slip

Track the order directly from the user panel

Rather than manually tracking the shipping, taking note of the code and writing it in the dedicated screen, the client will be able to follow the state of the delivery with a single click4

 

Track the order with a simple click from the confirmation email

Your customer will receive an email once the order is completed with a direct link for the tracking. quick and easy

5

 

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FAQ

  • My favorite carrier is not in the list, can I add it?

    The right way to do that is to open a ticket in our support desk and specify in it: carrier name, carrier URL and a valid tracking code (even if expired). Yet, as a temporary solution, you can add the carrier you prefer manually in the class.carriers.php file that you find in the plugin directory and harking back to one of the existing ones for the right way to add it.

    N.B. Any change you make in the code scripts will be overwritten, and therefore deleted, in the next update. For this reason, we suggest you send us the data concerning the carrier you’re interested in, so that we can add them in the plugin and include them in the first following update.

  • How can I get support if my WooCommerce plugin is not working?

    If you have problems with our plugins or something is not working as it should, first follow this preliminary steps:

    1. Test the plugin with a WordPress default theme, to be sure that the error is not caused by the theme you are currently using.
    2. Deactivate all plugins you are using and check if the problem is still occurring.
    3. Ensure that you plugin version, your theme version and your WordPress and WooCommerce version (if required) are updated and that the problem you are experiencing has not already been solved in a later plugin update.

    If none of the previous listed actions helps you solve the problem, then, submit a ticket in the forum and describe your problem accurately, specify WordPress and WooCommerce versions you are using and any other information that might help us solve your problem as quickly as possible.

  • I always use the same carrier to ship my WooCommerce orders, may I set it as default carrier?

    Yes, sure, you can set the carrier name in the settings of YITH WooCommerce Order Tracking and for each new WooCommerce order you will find the field “carrier name” automatically filled with your default carrier.

  • Can I customize the message I want to sent to customers?

    You can set your own text for your WooCommerce orders using the specific option available in YITH WooCommerce Order Tracking. You can also use some optional placeholders to specify carrier’s name, tracking code and shipping date.

  • How can I try the full-featured plugin?

    If you want to see a demonstration version of the premium version of YITH WooCommerce Order Tracking, you can see that in this page. Browse it and try all options available so that you can see how your plugin looks like.

  • What is the difference between “A product is sold” and “A new order is placed”?

    A product is sold is the type of notification showing when a specific product is sold. You can specify one or more products when you create the notification. Whereas, A new order is placed is the notification shown when an order is created.

  • Do I need to be logged to the website backend to get the notifications?

    Yes, it is essential to be logged in your website backend to receive any notifications. Moreover, every type of notification must be created and configured first since the add-on doesn’t enable any for your shop by default.

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