Archives: Common Problems

Plugin Not Able to Receive Reviews Because WP REST API is Disabled Customer Review (CR) plugin collects reviews via aggregated review forms. Aggregated review forms are hosted on AWS (Amazon Web Services) infrastructure. Customer reviews are transferred from an aggregated review form to a WooCom...

Error: Unable to Verify the First Certificate Your customers receive an error message "unable to verify the first certificate" when they try to submit an aggregated review form. This error occurs when an SSL certificate on your website is not properly configured. When a customer submits a rev...

Error setting certificate verify locations: CAfile You receive an error like "error setting certificate verify locations: CAfile: var/cw/systeam/cacert.pem CApath: /etc/ssl/certs" when trying to send a test email from the plugin's settings. This error is caused by a missing package on ...

cURL error 60: SSL certificate problem: unable to get local issuer certificate If your web server does not have properly configured security certificates, you might receive the error "cURL error 60: SSL certificate problem: unable to get local issuer certificate". The plugin uses SSL protocol to...

Uncaught Error: Call to undefined function curl_init() You receive an error like "PHP Fatal error: Uncaught Error: Call to undefined function curl_init()" when trying to send a test email from the plugin's settings. This error is caused by a missing library on your web server: cURL. Please ...

Error: Request failed with status code 500 After a customer submits their reviews via an aggregated review form, the form tries to transmit the reviews to your WooCommerce store. If there is an error during the transmission, the form will send a notification with information about the error...

Automatic Review Reminders Turned Off Our plugins has a feature to detect duplicate (staging or sandbox) sites and disable sending of automatic review reminders from staging sites. This feature is necessary to prevent sending two review reminders about the same WooCommerce order from two sites: ...

No Review Reminders Are Sent One of the main feature of our plugin is to automatically schedule review reminders (invitations) for completed WooCommerce orders. If you enabled automatic review reminders in the plugin's settings (Review Reminder tab) but no reminders are sent for newly compl...

WordPress File Permissions On computer file systems, different files and directories have permissions that specify who and what can read, write, modify, and access them. This is important because WordPress may need access to write to files in your /wp-content/ directory to enable certain functio...