Archives: Payout

What is Billplz Payout Policy? Total daily collection (minimum RM0.01) shall be deposited automatically into the authorized bank account the next business day (UTC+08:00 Kuala Lumpur), except for Federal holidays. For example: (i)   Monday (collection day) > Tuesda...

How to Reconcile Payout? 1. Sign in to your Billplz account (via Plzlogin) Click Sign In button at https://www.billplz.com/ You will navigate to https://www.plzlogin.com/users/sign_in.Sign in using your existing credentials. 2. Follow four (4) steps below Step 1 of 4: Down...

How to refund customer using payout? Sorry, the customer cannot be refunded using a payout regardless if the customer paid twice or more for the same item. It is our policy that all payments received by a merchant must be settled with the same merchant only. The merchant is required to con...

Payout not tally with bank account statement There are two (2) reasons why your payout was not tally 1. Auto-reload Auto-reload means the system will deduct daily total collection automatically (in multiples of RM100) to offset any negative credit balance.For example; if your cre...

My customer claims the payment was successful but the bill shows it's still due Please email the customer’s payment receipt to team@billplz.com, which can be retrieved from the history section of the customer’s online banking account. It is compulsory in order for us to reconcile the pay...

How to redirect payout deposit to a new bank account? You can only redirect my payout deposit to a new bank account if your current bank account is closed for any reason whatsoever. The cost is free. Please email the instruction using your current login email to team@billplz.com. E...