Archives: Review Reminders 

How to Manually Send Review Reminders? Besides sending automatic review reminders, the plugin also supports sending manual review reminders. This feature can be useful in different situations. For example, you can send manual review reminders for some of the old orders in your shop that were com...

CR Cron The default setting of the plugin is to use WP Cron for scheduling automatic review reminders. However, WP Cron might not be very reliable with certain hosting providers. As a result, it will skip events and some review reminders will not be properly scheduled and sent. CR Cron was cr...

Error: only one review invitation per order is allowed If you try to send more than one review invitation (reminder) per order, you might receive an error message "Error: only one review invitation per order is allowed". Previously, we didn't set any limitations on the number of review invita...

Is It Possible to Limit Reviews per Product for a Customer? A frequent question that we receive is if it possible to limit the number of reviews a customer can leave for a product / service. Some store owners would like to limit the number of ratings to one rating per customer. If the customer h...

When I tick the send automatic review email box to activate it, will all previous orders receive the review email or do I have to manually send one? Automatic review invitations will be sent only for new orders. They won't be sent for past orders. Review invitations for previous orders need to b...

Triggering Review Reminders based on Custom Order Status The plugin has an option to specify a status of WooCommerce orders that will be used as a basis for calculating time of sending review reminders. It is possible to choose a status and specify the number of days that should pass after this ...

Custom Order Status for Review Reminders It is possible to use custom WooCommerce order statuses for triggering review reminders. Custom order statuses can be selected from the dropdown field 'Order Status' on 'Review Reminder' tab in the plugin's settings. The dropdown field...

Reminders Scheduler Changes Back from CR Cron to WordPress Cron Our plugin for WooCommerce has an option to choose which scheduler will be used for planning and sending review reminders. The default option is WordPress Cron but you can change it to CR Cron. If you changed the scheduler to CR ...

How to Request Reviews for Old Orders It is possible to request reviews for the old orders that were fulfilled before our plugin was installed. Please make sure that you are legally permitted to send review invitations to old customers and then follow the steps from this support article: How to ...